To access or transfer to IDSS Supported Independent Living (SIL) services, you’ll typically need: • A current NDIS plan outlining your funding and supports • Relevant medical or support reports (if applicable) • Proof of eligibility for SIL through your NDIS support coordinator or planner • Any existing tenancy agreements if you’re transferring from another SIL provider

At IDSS, our SIL support teams are here to assist you both at home and in the community, helping you build skills and confidence to live as independently as possible. What support can you expect at home? • Maintaining your daily routine • Personal care assistance • Tenancy and accommodation support • Medication management • Learning independent living skills • Budgeting and money management • Choice with meals and help with meal preparation What support is available in the community? • Managing and attending appointments • Enjoying social experiences • Shopping and errands • Assistance with NDIS plan reviews

At IDSS, we believe that respect and open communication are key to creating a positive and supportive living environment. Here’s what we expect from you: • Respect the privacy and dignity of others • Respect personal space and belongings of fellow participants • Be open and honest in your communication with staff and other residents • Let staff know promptly if you need support or have any concerns • Do not engage in or encourage any illegal or unlawful activities on the premises Once your eligibility and support needs are assessed, we will: • Arrange a site visit for you and your family • Conduct a compatibility assessment to ensure our SIL service is the right fit for you • If matched, work with you to develop a care roster to submit to the NDIS • Upon NDIS approval and funding, collaborate with you to create a smooth transition plan into your new home Our goal is to support you while ensuring a respectful, safe, and harmonious community for everyone.

Your IDSS Service Agreement and Tenancy Agreement are important documents that outline your rights and responsibilities as a participant in our Supported Independent Living (SIL) program. • The Service Agreement details the types of supports IDSS will provide, how these supports will be delivered, and your rights as a service user. • The Tenancy Agreement confirms the living arrangements, including your obligations as a tenant and the terms of payment for your accommodation. Both agreements ensure clear communication about your support and living conditions, helping to create a safe and respectful home environment.

Payments for IDSS Supported Independent Living (SIL) are covered through your NDIS plan. Specifically: • Your NDIS SIL funding covers the fees for support workers who assist you with daily living tasks. • Please note that this funding does not include activity fees or housekeeping costs, which may be charged separately. If you have questions about your specific plan or fees, our team is happy to help explain what’s included and how payments work.

When moving into your IDSS Supported Independent Living (SIL) home, you’ll need to bring your personal belongings, including: • Personal furniture or equipment you use daily • Clothing and footwear • Any other personal items that make your space feel like home Our team will work with you to ensure your new home is comfortable and meets your individual needs.

At IDSS, we are committed to providing transparent and factual advice about your support options. If a potential conflict of interest arises, we will openly discuss it with you to ensure you have all the information needed to make informed decisions. We strictly follow the NDIS guidelines for Supported Independent Living (SIL) and Specialist Disability Accommodation (SDA) to maintain fairness and integrity in all our services.